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Working Hours
We are pleased to receive you in our bank's branches and offices as follows:
From Sunday to Thursday
From 8:30 A.m. until 3:00 P.m.
- Abdallah Gosheheh and Zarqa Jadidah branches
From Sunday to Thursday
Morning Period: 9:00 A.m. - 3:30 P.m.
Evening Period: 4:30 P.m. to 8:30 P.m.
Saturday
Morning Period: 10:00 A.m. - 3:00 P.m.
Evening Period: 4:30 P.m. to8:30 P.m.
- City Center branch / Irbid Amman Mall Office (C-Town) Pavilion Mall office
From Saturday to Thursday
Morning Period: 9:00 A.m. - 3:00 P.m.
Evening Period: 4:30 P.m. to 9:30 P.m.
Friday
(2:30 P.m - 9:30 P.m.)
- Istiqlal Mall Office
From Saturday to Thursday
Morning Period: 10:00 A.m. - 3:00 P.m.
Evening Period: 4:30 P.m. to 9:30 P.m.
Friday
(2:30 P.m - 9:30 P.m.)
Saturday
Morning Period: 10:00 A.m. - 3:00 P.m.
Evening Period: 4:30 P.m. to 9:30 P.m.
- Free Zone office / Zarqa:
From Sunday to Thursday, expect Friday
(8:30 A.m. - 3:00 P.m.).
- Digital Self-Services (Islami Digital) / Wasfi Al-Tal Street Office
From Saturday to Thursday, expect Friday
From 9:00 A.m until 9:00 P.m.
Contact Us
By phone: +96265680001
E-mail: 
Jordan – Amman – Shmeisani Thaqafa Street – 11 August St
By regular mail to the address: P.O Box: 926225 Postal Code: 11190Telephone: 96265666325 – 96265677377 – 96265629801
By fax at: 96265666326 – 96265606144 – 96265684755Complaint & Suggestions Online
Dear Customers :
- Through regular mail at: P.O Box: 926225 Amman 11190 Jordan
- The following E-mail : customer.complaints@islamicbank.com.jo
- or calling the Phone number : 065690007
- Or calling the toll Free number : 080022522
- Or by Fax to: 00962 6 5683750
The complaint will be evaluated, processed and decided upon, and the customer will be notified of the decision within (10) business days from the date of receiving the complaint and all relevant supporting documents. This period can be extended for a further 10 business days if the complaint requires this and the customer will be informed of the justification for this extension. In all cases, the period required to deal with and respond to any complaint should not exceed (30) business days from the date of submitting it.
In case the customer is not convinced of our bank’s response to the complaint submitted by him, he may resort to the Central Bank of Jordan or to courts, and he should notify the bank that he filed a complaint with the courts.
For reporting a complaint to the Central Bank of Jordan - Financial Consumer Protection, click here